SCWCC Business Lunch

Program Topic: Re-Level Your Customer Experience
Featuring: Tamara Moore

Re-leveling your customer experience first involves expanding the traditional definition of the client to include everyone you serve: vendors, employees…even your friends and family.  Next, how do all of these different groups want to FEEL when they engage with you?  What will keep them engaged?

Finally, as Einstein said, “No problem can be solved from the same consciousness that created it.” Therefore, we invite you to join us for a DEEP DIVE into a multi-sensory experience to re-envision your customer experience.  The room will be transformed into an immersive underwater journey through lights, sounds and video to reveal the wisdom ocean life has to offer.  As your brain relaxes, it will become more creative and innovative. From this open and relaxed state, you will:

1.  Identify your clients and their emotional drivers

2.  Map the journey of your primary customer touchpoints

3.  Determine viable ways to optimize your customer experience that exceeds expectations

4.  Create a new type of customer for your offerings

Are you ready to take the plunge?

https://youtu.be/XuUgRwwZAnw

Speaker: Tamara Moore

Tamara Moore is an options-aware, strategic explorer who enjoys reimagining tired business concepts. Tamara plays in the conscious business space with passions in innovation, workforce development, industry partnerships, executive coaching and teaching.

Tamara has a B.S. in Business Administration and master’s in public administration. She is certified in Strategic Doing, Conscious Business, Appreciative Inquiry, Emotional Intelligence, Personality Assessments and Facilitation Techniques. Tamara was identified as a “Woman of Influence” by the Colorado Springs Business Journal.

When she’s not helping others Re-Level, Tamara explores her passion for music through her side-hustle DJ-ing corporate and life events with her husband Kirk.

Approximate program timeframe:

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